RMA processing regulations

Returns within and outside the warranty

Please note the following procedure when returning goods to us:

If a CB Computech device or component got a defect, please proceed as follows.

Returns under warranty

Please check with us in advance whether a technical problem can be resolved without returning the product. Please complete the online RMA form in advance and we will contact you shortly afterwards. If the problem cannot be solved by telephone or remote access, you will receive a service ID (RMA) number from us. You can use this number to submit the device or component.

ATTENTION! Deliveries without RMA no. will not be accepted!

In the case of inexpensive products such as cables and small parts with a value of less than 10 euros, the cost of processing the complaint plus shipping costs often exceeds the material value. In order to process this as efficiently as possible for you and us, these products will be exchanged or credited free of charge if the complaint is justified. It is not necessary to return the defective goods in this case. In the event of above-average complaints about such low-cost components, we reserve the right to request a more detailed analysis of the goods as part of quality assurance and to rule out serial defects or incorrect handling.

If a complaint is made within the warranty period, but the analysis reveals that the defect was caused by improper handling, the warranty will expire and the cost of processing the complaint plus shipping costs will be charged. A copy of the purchase invoice is required to verify the warranty claim. If you do not provide this proof of warranty, we will return the goods unrepaired for a processing fee. Devices that you have not purchased from CB Computech will be returned unrepaired and subject to a handling charge. You will receive your repair back within 20 working days. If we have to contact our suppliers for repairs, the repair may be delayed. You will then be informed about the expected duration of the repair. Defective products are sent free of charge by the customer. For organizational reasons, we cannot accept goods returned freight collect. Repaired goods will also be returned carriage paid by CB Computech.

Returns outside the warranty

For out-of-warranty complaints, the cost of processing the complaint such as testing plus shipping costs etc. will be charged. In this case too, please complete the online RMA form. We will then get in touch with you.

Guidelines for proper packaging

The goods must be properly packed in the original packaging or comparable packaging in accordance with our packaging guidelines below. When packing your parcels, ensure that they are properly sealed. It is both transport protection and proof of originality. We accept no liability for damage resulting from improper packaging of the goods.

RMA return form

Please save all important data before returning the product. CB Computech reserves the right to carry out a new installation. CB Computech is not liable for any loss of data on the submitted devices or components.

If you have received an RMA processing number from us, please send us the goods including a copy of the invoice and a description of the fault to the following address:

CB Computech GmbH | Mühlstraße 60 65396 Walluf | Subject -RMA Returns

Please note the RMA processing number visibly on the outside of the package. Shipments without an RMA number will not be accepted and will be returned to the sender.




    I hereby agree to the data processing and storage of my data for the desired processing and possible follow-up questions. I have read and understood the information on data protection and accept the privacy policy.


    Packaging guidelines, regulates the packaging of shipments, as well as internal and external packaging.

    CB Computech reserves the right to change or amend these RMA processing conditions at any time