RMA processing regulations
Returns within and outside the warranty
Please note the following procedure when returning goods to us:
If a CB Computech device or component got a defect, please proceed as follows.
Returns under warranty
Please check with us in advance whether a technical problem can be resolved without returning the product. Please complete the online RMA form in advance and we will contact you shortly afterwards. If the problem cannot be solved by telephone or remote access, you will receive a service ID (RMA) number from us. You can use this number to submit the device or component.
ATTENTION! Deliveries without RMA no. will not be accepted!
In the case of inexpensive products such as cables and small parts with a value of less than 10 euros, the cost of processing the complaint plus shipping costs often exceeds the material value. In order to process this as efficiently as possible for you and us, these products will be exchanged or credited free of charge if the complaint is justified. It is not necessary to return the defective goods in this case. In the event of above-average complaints about such low-cost components, we reserve the right to request a more detailed analysis of the goods as part of quality assurance and to rule out serial defects or incorrect handling.
If a complaint is made within the warranty period, but the analysis reveals that the defect was caused by improper handling, the warranty will expire and the cost of processing the complaint plus shipping costs will be charged. A copy of the purchase invoice is required to verify the warranty claim. If you do not provide this proof of warranty, we will return the goods unrepaired for a processing fee. Devices that you have not purchased from CB Computech will be returned unrepaired and subject to a handling charge. You will receive your repair back within 20 working days. If we have to contact our suppliers for repairs, the repair may be delayed. You will then be informed about the expected duration of the repair. Defective products are sent free of charge by the customer. For organizational reasons, we cannot accept goods returned freight collect. Repaired goods will also be returned carriage paid by CB Computech.
Returns outside the warranty
For out-of-warranty complaints, the cost of processing the complaint such as testing plus shipping costs etc. will be charged. In this case too, please complete the online RMA form. We will then get in touch with you.
Guidelines for proper packaging
The goods must be properly packed in the original packaging or comparable packaging in accordance with our packaging guidelines below. When packing your parcels, ensure that they are properly sealed. It is both transport protection and proof of originality. We accept no liability for damage resulting from improper packaging of the goods.
RMA return form
Please save all important data before returning the product. CB Computech reserves the right to carry out a new installation. CB Computech is not liable for any loss of data on the submitted devices or components.
If you have received an RMA processing number from us, please send us the goods including a copy of the invoice and a description of the fault to the following address:
CB Computech GmbH | Mühlstraße 60 65396 Walluf | Subject -RMA Returns
Please note the RMA processing number visibly on the outside of the package. Shipments without an RMA number will not be accepted and will be returned to the sender.
Packaging guidelines, regulates the packaging of shipments, as well as internal and external packaging.
Every consignment is exposed to stress during transportation – for example shocks, vibrations or pressure. To ensure damage-free transportation, you should ensure good packaging. The outer packaging, the goods and the inner packaging must form a single unit so that the packaging can develop its full protective function. Special packaging regulations must be observed when shipping hazardous goods. The ADR regulations apply to national shipments and the IATA-DGR regulations also apply to international shipments. These regulations describe in detail the requirements for the packaging material, the structure and the contents of the packaging.
It is important that pressure and breakage-sensitive shipping material is never in direct contact with the outer packaging or other contents. Fragile contents such as glass, ceramics, electronics etc. require particularly careful packaging. Please ensure that there is at least 50 millimeters of space between the product and the packaging.
Packaging with several products should also contain separating elements so that all contents are well secured against slipping.
Outer packaging – small products or accessories
When selecting the shipping box or cardboard packaging, it is important to ensure the correct size (contents plus padding) and sufficient stability. Corrugated cardboard boxes are particularly suitable.
Depending on the weight, sensitivity and size of the goods to be shipped, you can also use sturdy solid cardboard boxes, flexible wrapping paper and shipping bags (padded or cardboard).
Outer packaging – large products or accessories
All products or components from a size of 32″ that have been packed according to the packaging instructions described here must also be fixed on a pallet and may only be shipped with a pallet. Loose shipments for products or components from 32″ (without pallet) will not be accepted. The costs for this must be borne by the sender.
CB Computech reserves the right to change or amend these RMA processing conditions at any time